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Topic-icon Need assistance for Incident Escalation procedure

54 years 9 months ago #1028 by o_icemanssl22

Take a look at ITIL v3.

www.itlibrary.org/index.php?page=Incident_Management

itil.osiatis.es/ITIL_course/it_service_m...tion_and_support.php

Hope its help. :P

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54 years 9 months ago #1032 by o_minion03

ITIL is very good but i feel it's bit hard to reach standard, must customize according to organization's needs.

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9 years 4 weeks ago #1027 by o_ronnie101

Any one can help me with incident escalation procedure?

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